Frequently Asked Questions

How Can We Help You?

Get started in the Songbird and Flare ecosystem.
Helpful instructions on connecting to each network, delegating your votes and the rewards process.


If you have a Bifrost wallet you can access app.ftso.au from within their app. You can also delegate to any provider using their app, detailed steps can be found in this blog post.
Step by step instructions for configuring MetaMask to connect to the Songbird Network can be found in this blog post.
If you own a DCent wallet you can access app.ftso.au from within their app. Detailed instructions can be found in this blog post.
You can delegate your votes using a Web3 browser and the MetaMask extension or mobile app. For detailed instructions, please refer to this blog post.
If you prefer, you can delegate directly to any provider using the Songbird Explorer. Detailed instructions can be found in this blog post.

Step by step instructions for configuring MetaMask to connect to the Flare Network can be found in this blog post.

If you wish to change one of both of your current data providers, simply go to the delegation tab and modify. Any changes to delegation with take effect in accordance with the vote power lock block for each network.
Reward claims are good for 90 days.
On Songbird, any unclaimed rewards after the 90 day expiry are returned to the rewards pools for the next epoch.
On Flare, any unclaimed rewards after the 90 day expiry are burned.
Newly claimed and wrapped rewards, will not be added to your locked delegated total until the following reward epoch.
A token holder can delegate vote power, by percentage, to a limited number of data providers, currently set at 2 per address. This limit is imposed by Flare Network, not FTSO AU.
A vote power block snapshot from the current reward epoch is selected randomly and retrospectively at the beginning of the new epoch. On Songbird it is selected from the last quarter of blocks, on Flare the last half of blocks, in terms of blocks produced.
The rewards claim process is manual, which you can do so on the Rewards page.
If you take no weekly action, the system defaults to the previous week’s selected data provider(s).
Anyone who begins delegating to a data provider, and does so before the delegation lock, will not be eligible to begin accruing rewards until the new epoch has started.
All Songbird reward epochs last 7 days and begin on Saturdays at 08:41 UTC.
All Flare reward epochs last 3.5 days and begin on Thursdays at 19:00 UTC and Mondays at 07:00 UTC.
If you unwrap tokens in the middle of a reward epoch, you will continue to accrue rewards, on the amount locked when the snapshot was taken, for the remainder of that epoch.
Rewards on Songbird are paid out in SGB.
Rewards on Flare are paid out in FLR.
Rewards accrued during each reward epoch cannot be claimed until after the following reward epoch has started.