Frequently Asked Questions

How Can We Help You?

Get started in the Flare Network ecosystem.
Helpful instructions on connecting to the network, delegating your votes and the rewards process.


You do not require an account to wrap, delegate and claim your tokens via our website.

Please make sure the url in your web browser is app.ftso.com.au

Step by step instructions for configuring MetaMask to connect to the Songbird network can be found in this blog post.
You can delegate your votes using a Web3 browser and the MetaMask extension or mobile app. For detailed instructions, please refer to this blog post.
If you own a DCent Wallet you can access our dApp from within their app. Detailed instructions can be found in this blog post.
If you have a Bifrost wallet you can access our dApp from within their app. You can also delegate to any provider using their app, detailed steps can be found in this blog post.
A token holder can delegate vote power by percentage to a limited number of Signal Providers, currently set at 2 per address. This limit is imposed by Flare Networks, not FTSO AU.
If you wish to change one of both of your chosen Signal Providers, simply go to Step 1 in the delegation screen and "Undelegate All". When the transaction has been completed you can re-delegate your WSGB allocation.

ALL rewards epochs will begin weekly on Saturdays at approximately 08:41 UTC.
A vote power block snapshot from the current reward epoch is selected randomly and retroactively at the beginning of the new epoch. It is selected from the last quarter of blocks, in terms of blocks produced.
Anyone who begins delegating to data providers, and does so before the delegation lock, will NOT be eligible to begin accruing rewards until AFTER 08:41 UTC on Saturday.
If you unwrap and or switch data providers in the middle of a rewards epoch, you are fixed to that data provider for the remainder of the current rewards week and will continue to accrue rewards from that provider. The delegation to your newly chosen data provider will not take effect until the next rewards epoch begins.
If you take no weekly action, the system defaults to the previous week’s selected data provider(s).
If you unwrap and or switch data providers in the middle of a rewards epoch, you are fixed to that data provider for the remainder of the current rewards week and will continue to accrue rewards from that provider. The delegation to your newly chosen data provider will not take effect until the next rewards epoch begins.
Rewards are paid out in $SGB.
Rewards accrued during weekly rewards epochs cannot be called / claimed until after the following rewards epoch has begun. This means that those who are currently eligible for delegation accrual rewards beginning on any given Saturday cannot call / claim any accrued rewards until AFTER 08:41 UTC on the following Saturday.
Rewards calls / claims are good for 90 days. Any unclaimed rewards after the 90 day expiry are returned to the rewards pools for the next epoch.
The rewards claim process is manual, which you can do so using the button on the Rewards page.
Rewards claimed on Saturday after the end of the epoch, will not be added to your voting power until the following delegation lock on Thursday.